Privacy Policy

1. About This Policy

Automate Smart Home Studio (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect the following personal information:

• Name, email address, and phone number (via contact or enquiry forms)
• Property address (where provided for consultation purposes)
• Project details and service preferences
• Website usage data (pages visited, browser type, IP address) via analytics

We collect this information only when you voluntarily provide it or when it is automatically collected through standard website analytics tools.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes or consultations
• Schedule and deliver smart home installation services
• Send service-related communications (appointment confirmations, follow-ups)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Information

We may disclose your personal information to trusted third-party service providers who assist us in operating our business (e.g., email platforms, scheduling tools), provided those parties agree to keep your information secure and confidential.

We may also disclose information where required by law or to protect the rights, property, or safety of our business, customers, or others.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption, and we limit access to personal information to staff who need it to perform their role.

6. Cookies & Analytics

Our website uses Vercel Analytics to understand how visitors use our site. This service collects anonymised usage data and does not collect personally identifiable information. You can disable cookies in your browser settings.

7. Access & Correction

You have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

For privacy-related enquiries: